Helping our State find the right resources and solutions for better, faster public service web applications

The RPC Team helped Texas’ largest public service portal find and utilize the resources needed to fulfill its massive functionality requirements. We were able to seamlessly integrate our team into Texas.gov’s existing structure and provide much needed support for feature development that had fallen behind schedule.

Challenge
  • Huge consumer demand
  • Unwieldy legacy systems
  • Resource shortages
  • Limited in-house technical knowledge
Technology
  • Angular.js
  • Node.js
  • Mongo DB
  • IBM Softlayer
  • Docker
  • Kubernetes
Services
  • Custom Software Development
  • Data Science
  • Data Analytics
  • Online Discourse Expertise
  • Advanced Web App Development
  • Mobile App Development
  • UI/UX Design
  • Development Operations & Cloud Hosting
  • Security
  • Strategic Partnership

Texas.gov serves thousands of people every day with systems ranging from Vehicle Registration and driving records to handgun licensing and vital records like birth and death certificates. This diverse functionality was spread out across a large app ecosystem and several legacy systems. Finding themselves faced with deadlines for project completion that stretched their resources beyond their limits, the Texas.gov team turned to RightPlace to help get their processes completed quickly and efficiently.

Solution:

  • Spin up and integration of new resources
  • Organized strategy between both teams
  • Implemented Agile development structure

Results:

  • Data quality improvement
  • 40% more efficient in all stages of project life cycle
  • Developed successful logistics and project management software
  • Real-time data at a glance ensuring best business decisions can be made
  • Leverage optimization techniques to better solve complex planning and scheduling problems
  • Each client can individually customize their data interactions with the system

Why RightPlace

Expertise:

The RPC Team was selected due to their proven expertise across multiple technologies and our ability to create a holistic strategy across multiple apps and technologies. Our ability to quickly assess the business needs of even large organizations and adapt our processes and tactics accordingly was critical to the success of this engagement. Throughout the process the RPC proved the value of our collaborative, agile approach on complicated projects.

Customer first model:

To complete this process, RPC Team members were embedded in the client organization and became full time staff for these projects until their completion. Our highest priority at every stage of this process was seamless integration of our strategies and resources resulting in minimal interruptions to end users.

Technology Choice:

Here at RPC, we know there are many different technology choices out there and it can get confusing when trying to find the right fit. On this project, we worked with our client through several iterations of their legacy tech stack as well as options and resources that would best complement it as they built out new features.

About RightPlace Consulting

Since 2013, RPC has helped organizations build systems, modernize workflows, improve visibility, automate recurring work, and create software that supports real business operations. Our goal is practical improvement: better handoffs, clearer data, less manual work, stronger execution, and measurable relief for the teams doing the work.

  • Founded in 2013
  • Austin-based
  • Software, data, CRM, cloud, UX, automation
  • Built around practical operational improvement

Featured Story

Autonomous Vehicle Fleet Management for Mercedes-Benz

Autonomous Vehicle Fleet Management with Demand Prediction

  • Successful autonomous vehicle pick up and drop off of customers
  • Deployment of first iteration of autonomous vehicle fleet management system

Services

Our primary goal is always to ensure that our clients have the right strategic direction and technical solution to match their challenges. Our team has proven success across a wide variety of technologies in the service offerings below.

  • Operational Performance Sprint: A focused diagnostic engagement to identify the operational blockers costing your business time, revenue, customer experience, or team capacity — then define the right path to fix them.

  • Workflow & Process Improvement: We help teams map messy workflows, identify friction, and replace recurring manual steps with clearer processes, automation, integrations, or internal tools.

  • Data, Reporting & Dashboards: We help clean up data flows, connect systems, and create practical dashboards and reports that show what is happening across pipeline, delivery, operations, customer follow-up, and revenue-impacting work.

  • CRM, Sales & Customer Handoffs: We help diagnose CRM friction, improve sales and customer handoffs, clean up follow-up workflows, and make CRM systems more useful to the teams that rely on them.

  • Web Intake & Lead Flow: We improve the path from website activity to team action through better forms, routing, alerts, qualification flows, notifications, and follow-up systems.

  • AI & Automation Opportunity Mapping: We identify where AI or automation can remove manual work, improve visibility, reduce follow-up gaps, or speed up recurring workflows — and where a simpler fix is better.

  • Application Development: When an operational blocker cannot be solved with an off-the-shelf tool, RPC can design and build scoped internal applications, portals, workflow tools, and customer-facing systems that fit the way your business actually runs.

  • Mobile & Field Tools: We help teams in the field access the workflows, forms, notifications, and operational data they need through mobile-friendly web apps and mobile application development.

  • Cloud, DevOps & System Reliability: We help improve hosting, deployment, monitoring, and infrastructure practices so critical tools stay reliable, secure, and maintainable.

  • UI/UX Design: We design interfaces that make operational tasks clearer, faster, and easier for teams in the office, in the field, or on the move.

  • Software Security: We help teams reduce operational and technical risk through practical security improvements, safer implementation patterns, and better visibility into system vulnerabilities.